Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

+447527310569

Christina Hesford is a hand weaver focusing on woven artwork for galleries, public, and private spaces.

Shop FAQ

Shop FAQ

 


Returns and exchanges

 

a) If you cancel before the dispatch of any goods your money will be refunded and the goods will not be delivered.

b) We will offer a refund or exchange on an undamaged item within 14 days of it being received by you. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.

c)  If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

d) If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.

e)  All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

f) We advise that when you are returning items to us, to use tracked postage, requiring a signature -as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

g) Please be aware that any customs/taxes/duties are the responsibility of the purchaser.


Shipping

Items will be dispatched 1-3 days after payment has been received. All items to be delivered to the UK will be shipped using Royal Mail 1st Class Signed For delivery. Your item should arrive the next working day, however, this is not guaranteed, and could take up to 5 working days.

Items can also be shipped to Europe and the rest of the world, using Royal Mail International Signed For delivery. Delivery to Europe should take 3-5 working days, and the rest of the world should take 5-7 working days.

Once your item has dispatched, you will receive an email to confirm this. Please get in touch if your item has not arrived within the allocated timeframe of your delivery method.

Please be aware that any customs/taxes/duties are the responsibility of the purchaser.


Payment

Payment to be made directly upon purchase using either a debit or credit card through the Stripe payment system.

If payment has not been made within 48 hours, the transaction will be cancelled.


Although every effort has been made to ensure that the colours in photographs are as accurate as possible to the real objects, please be aware that all monitors show colour differently, but this effect should be marginal.

Additional Information